Your booking Terms & Conditions with Luxury Cruise & More

When you book travel arrangements with us you enter into a contract with our company. Please read these Terms and Conditions before using Luxury Cruise & More for making any bookings. When you make a purchase on the Website or over the Telephone or in person at our office(s), you agree to accept our Terms and Conditions. Paragon Plus Ltd t/a Luxury Cruise & More is a company registered in England and Wales under number 11057412, whose registered office is 66 Park Way, Ruislip Middlesex HA4 8NR England. We also act as retail agents for ATOL holders.

Contents of these Terms and Conditions:

Your Contract
Delivery of Your Booking
Cancellations or Modifications by you to your Booking
Terms and Conditions relating exclusively to Cruise + Flight + Hotel + Dynamic Packages Flight programme Changes
Group Tour Programme – Our right to cancel your holiday
Payment
Passport, Visas and Health requirements other
Generally Applicable Terms

1. YOUR CONTRACT

A ‘booking’ means any order for products or services you make on our Website or over the Telephone or in person at our office(s) which is accepted by us. Acceptance will be made by Luxury Cruise & More (and a contract concluded) when we have received a deposit or full payment from you and sent a confirmation email (from either Luxury Cruise & More or the relevant Travel Supplier). When you book travel arrangements with us you enter into a contract with us and have accepted our terms and conditions; you must complete and sign the itinerary/invoice and make appropriate payment verifying details of your booking.

Travel Suppliers

Except for the sale of Flight + Hotel + Cruise + Dynamic package holidays, Luxury Cruise & More acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, dynamic package holiday supplier, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines and cruise lines, shall be included in the term ‘Travel Supplier’. When you make a booking via the Website or over the Telephone or in person at our office(s), and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. Luxury Cruise & More is not a party to the contractual relationship. Any queries or concerns relating to the product should be addressed to the Travel Supplier.

Luxury Cruise & More does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the website.

Travel Supplier Conditions

The following applies to all products or services booked via our Website or over the Telephone or in person at our office(s):

The Travel Supplier’s terms and conditions (including airlines’ fare rules) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.

You are responsible for complying with our terms & conditions in relation to check-in times, reconfirmation of flights, or other matters.

In case of booking confirmed by Technical Error

Unfortunately, due to a technical error your flight booking(s) has not been processed.
This occurs when a longer than usual period is taken to end a booking. The airline booking system we use is used worldwide 24/7 with live availability. It is possible the seats / holiday you were trying to book which might be showing available at the time, has been booked by some other user by the time the booking was submitted. If we find out that is the case, our team will contact you within 24 hours. Our back office hours of operation are Monday – Friday 1000 – 1800 and Saturday – Sunday 1000 – 1700. If by any chance the payment is processed by the online 3D secure system it will be refunded in full or our team will help you in finding out the best possible fare on similar dates if required.

In case of Failed Payment

Unfortunately some of the payment data you have supplied does not match with that held by your card issuer. Please do not attempt to make another booking or you may incur additional costs. A member of our sales team will contact you during office hours. Our hours of operation are Monday – Friday 1000 – 1800 and Saturday Sunday 1000 – 1700.

Flights

Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Luxury Cruise & More, as an Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.

All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should Luxury Cruise & More find it necessary to effect any such alteration and changes. They will use their best endeavor to provide passengers with suitable alternatives. All arrangements for transportation are made by Luxury Cruise & More upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of Luxury Cruise & More shall cease in any event if Luxury Cruise & More has exercised due diligence in acting as booking agent. Luxury Cruise & More will not be bound by any statement or representation unless it be in writing and signed by a duly authorised official of their office staff, and save as aforesaid, no representative employee or agent of Luxury Cruise & More is authorised to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strike, ash cloud, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.

Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly. Luxury Cruise & More is not responsible for any additional costs incurred and advises you to contact the relevant airline to add any additional services and verify charges.
The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. You are required to reconfirm your flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. We strongly recommend that you contact your airline on the day of travel to ensure that your flight is operating as per schedule.

Flights must be used in the order set out in your itinerary – (e.g.) a failure to use the outbound flight or first stage of a journey will invalidate the rest of the ticket.
Luxury Cruise & More is not responsible for the costs of any transfers between airports or terminals that you may incur.

Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Website and on your itinerary which will be sent to you when you confirm your booking.
The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years and above must occupy a seat.

In the event that you make any alteration to your flight booking (including, but not limited to, cancellations, refunds and amendments), Luxury Cruise & More reserves the right to charge you an administration fee of £125 per person to cover the administration costs incurred by Luxury Cruise & More. These charges do not include any charges imposed directly by the Airline, Travel Supplier or any difference in the fare as advised by the airline at the time of making the change. Credit card fees and booking fees are non-refundable in the event of cancellation (either by you or the Airline/Travel Supplier). Please note that airlines do not allow name changes on the bookings.

Hotels and Ships

Images – Whilst we endeavor to ensure that property images and descriptions of amenities and facilities displayed on Luxury Cruise & More websites are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general ‘feel’ for the hotel and/or cruise ship.

Images of room types and/or cabins do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.

Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes. In the event of availability or quality issues with your hotel, we will use our best endeavors to relocate you to the same or superior category of accommodation. If you do not accept the alternative accommodation, you may cancel the booking and we will refund less any fees. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.

In the event that you make any alteration to your hotel or cruise booking (including, but not limited to, cancellations, refunds and amendments) Luxury Cruise & More reserves the right to charge you an administration fee of £125 per person to cover the administration costs incurred by Luxury Cruise & More. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees and booking fees are nonrefundable in the event of cancellation.

General

As part of the booking process for flight tickets, cruises or hotels you are given the option to enter the details of any relevant frequent flyer or loyalty programme of which you are a member. Please note that any such frequent flyer or loyalty programme is subject to the terms and conditions of the airline or cruise line through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline, hotel or cruise line in charge of your frequent flyer, hotel or cruise loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

In relation to the ‘special requests’ options relating to any product (e.g. meals, disabled facilities, child seats etc.), Luxury Cruise & More does not guarantee any such requests but will pass these requests on to the Travel Supplier / Hotel / Cruise Line. It is your responsibility to confirm with the Travel Supplier, hotel or cruise line whether such special requests can be fulfilled.

2. DELIVERY OF YOUR BOOKING

The following applies to all products or services booked via our Website or over the Telephone or in person at our office(s):

E-tickets

All flight tickets are e-tickets. E-ticketing is a ‘paper-less’ way to book flights. Once you’ve made your booking, it’s stored electronically in the airline reservation system. Luxury Cruise & More will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical ‘e-ticket’ or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won’t ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. Luxury Cruise & More cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

Luxury Cruise & More relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.

In exceptional circumstances, due to ticketing restrictions outside its control, Luxury Cruise & More may not be able to pass information about confirmed bookings to the airline to enable them to fulfill the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference.

3. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING

The following applies to all products or services booked via our Website or over the Telephone or in person at our office(s):

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline’s fare rules or Travel Supplier’s terms and conditions. It therefore may not be possible to cancel or modify some products or services, or there may be specific requirements you will have to meet.
Please note that for itineraries built up of different flight routings and more than one fare base, there may be more than one set of fare rules. In this instance, the most restrictive fare rules will apply. You should read all flight fare rules pertaining to your reservation. If changes or cancellations are permitted, then please call Luxury Cruise & More to make the change. You may be asked to confirm your requirement to change or cancel your booking by email.

In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds and amendments), Luxury Cruise & More reserves the right to charge you an administration fee of £125 per person to cover the administration costs incurred by Luxury Cruise & More. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change.
Please note that, in relation to flights, a ‘no-show’ for a flight will result in your ticket being cancelled by the airline and therefore is fully non-refundable. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms (see car supplier terms and conditions), Luxury Cruise & More reserves the right to make a ‘no-show’ charge of 100% of the total car rental booking value.

In some cases when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase, however the majority of taxes are now nonrefundable . Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline’s policy and a £125.00 per person Administration Charge.

You are strongly advised to have adequate travel insurance for medical or for any unforeseen circumstances.

4. TERMS AND CONDITIONS RELATING EXCLUSIVELY TO FLIGHT + HOTEL + CRUISE + DYNAMIC PACKAGES

Changes to or Cancellation of your Flight + Hotel + Cruise + Dynamic Package by you

If you wish to change or cancel your Flight + Hotel + Cruise booking then please call Luxury Cruise & More Customer Services on 020 3475 3310. We will endeavor to amend or cancel your booking as far as possible. However, many flights and hotels/cruises used in Flight + Hotel + Cruise bookings are non-changeable and non-refundable, and therefore any change to a flight or hotel or cruise may require the purchase of a new flight or hotel or cruise booking. You will be liable for all associated costs of a new booking.

Luxury Cruise & More strongly recommends that you take out travel insurance for any flights, holidays or Dynamic package holidays especially as there may be circumstances where neither Luxury Cruise & More nor the travel supplier can accept liability. You are required by EEC law to have adequate travel insurance.

Changes to or Cancellation of your Flight + Hotel + Cruise Dynamic Package by Luxury Cruise & More.

All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should Luxury Cruise & More find it necessary to effect any such alteration and changes. They will use their best endeavor to provide passengers with suitable alternatives. All arrangements for transportation are made by Luxury Cruise & More by upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of Luxury Cruise & More shall cease in any event if Luxury Cruise & More has exercised due diligence in acting as booking agent. Luxury Cruise & More will not be bound by any statement or representation unless it be in writing and signed by a duly authorized official of their office staff, and save as aforesaid, no representative employee or agent of Luxury Cruise & More is authorized to commit them to any liability or make any representation or their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.

If you are notified of any Major Changes to your Flight + Hotel + Cruise Dynamic Package after we have confirmed your booking but before you travel, you can either accept these new arrangements (and cover any additional increase in price from your original booking), buy another Cruise + Flight + Hotel + Dynamic package (and cove any additional increase in price from your original booking) or cancel your Flight + Hotel + Cruise Dynamic Package and receive a full refund from Luxury Cruise & More less a £125 administration fee per person.

Luxury Cruise & More will not be liable to you for any compensation if forced to cancel or make any changes to your Flight + Hotel + Cruise Dynamic Package as a result of events outside our control and which neither Luxury Cruise & More or its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; government intervention, terrorism; riots; civil unrest, ash cloud, natural and nuclear disasters; fire; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any force majeure events.

Please note that airlines may charge for additional services (e.g. checked baggage, airport check-in, preferred seating, in-flight entertainment (if available) and food, drink and snacks etc.) Any charges for these additional services are not included in the price of your ticket and must be paid to the airline directly. If your Flight + Hotel + Cruise booking includes a no-frills flight, please contact our office directly to add services which can be pre-booked before departure. Otherwise, please contact the airline directly.

Disclaimer concerning future bookings:

Here’s what you need to know about your flight cancellation:
We have been doing everything we can to help our customers during this exceptional period. We wish to reassure you that, while we know these are difficult circumstances and we appreciate your patience and understanding in these extraordinary times whilst we navigate our way through the many enquiries and refund requests we have received.

As your airline ticketing agent, we passed the monies you paid us to the airline as soon as your flight was ticketed. However responsibility for refunding flight cancellations lies with the airline.

Airlines are taking two different approaches to COVID-19 related flight cancellations. Some airlines are only issuing a voucher only, without the option for a refund. However others are offering customers a refund.

We act only as an agent for their product and do not have the authority to override or to change their policies. These policies are issued by the airlines.

Options which are available to you:

Vouchers:
Some airlines are only offering vouchers for the full amount of cancelled flights, which can be used by the same traveler.

Refunds:
Some airlines are offering a refund. You can still choose a voucher if you prefer. Where you don’t wish to accept a voucher and the airline is allowing refunds, you may ask us to request a refund from the airline on your behalf. After receiving the refund from the airline we aim to refund the monies to the original form of payment shortly afterwards. Please understand that some airlines are taking many months to process refunds, but this does vary by airline. We cannot pass the refund to you until we have it from the airline.

Most of the airlines are not following industry standards and have now introduced a manual process for requesting refunds. This requires us to complete an application form to request your refund, which significantly adds to the time and cost of requesting a refund on your behalf. We have increased the size of our refunds team to complete these application forms, which we typically lodge with the airline within 7 days of your refund request. However, some airlines are anticipating to take up to 6 months to process your refund following receipt of the application form. This timeframe is certainly beyond our control.

As we incur a cost such as marketing cost, card surcharge on accepting or refunding your credit/debit card payment, none of these costs are returned to us in the event of an airline cancellation. Our terms and conditions allow us to charge an administration fee to cover these costs. Therefore, once we receive your refund from the airline, we will forward this on to you less our administration fee for processing the refund. The administration fee will be £75 per booking.

5. FLIGHT PROGRAMME CHANGES

All prices, dates, times, routes and choice of the airline are subject to alteration or cancellation should Luxury Cruise & More find it necessary to effect any such alteration and changes. They will use their best endeavor to provide passengers with suitable alternatives. All arrangements for transportation are made by Luxury Cruise & More by upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or the responsible person, firm or company concerned. The liability of Luxury Cruise & More shall cease in any event if Luxury Cruise & More has exercised due diligence in acting as booking agent. Luxury Cruise & More will not be bound by any statement or representation unless it will be in writing and signed by a duly authorized official of their office staff, and save as aforesaid, no representative employee or agent of Luxury Cruise & More is authorized to commit them to any liability or make any representation on their behalf whatsoever.

6. GROUP TOUR PROGRAMME - OUR RIGHT TO CANCEL YOUR HOLIDAY

In order for us to run a group tour, there must be a minimum number of passengers who book. If we cancel because there are not enough passengers, we will refund the full amount you have paid to us in respect of the tour (for services rendered by us). Luxury Cruise & More reserves the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to pay any compensation. We accept no liability for bookings made outside the services rendered by us. Group itineraries are subject to change and all specific requests for room, meals and seating are not guaranteed.

7. PAYMENT

Full payment for all Flight + Hotel bookings, Dynamic package, air, insurance products and car rental (other than car rental pay-on-arrival bookings) is required at the time of booking. A deposit payment is required for all cruise bookings as per the Travel Suppliers terms and conditions.

Before payment is received in full, Luxury Cruise & More or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered.
Payment can be made by all major debit and credit cards, as detailed on the website. There may be booking charges to pay; you will be notified of the relevant charges at the time of booking. Luxury Cruise & More reserves the right to pass on any charges relating to card charge backs.

Luxury Cruise & More reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or e-mail addresses registered by the passengers at the time of booking, as and when requested to do so. All e-mail addresses used must be valid at the time of booking.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your identity (passport copy) and a copy of the front and back of your credit card before issuing any tickets.
Please be aware that failure to provide such documents or late submission may mean the loss of the travel products being held and possible cancellation fees. Flight seats can generally only be held at the confirmed price for a maximum of 72 hours, you will be liable for any additional costs due to late submission of documents.

Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant airline’s refund policy.

Taxes fluctuate in line with exchange rates & fuel surcharges. Your booking is also subject to fuel surcharge if imposed by the airline.

If you are travelling but are not the cardholder (third party booking) or if you are an overseas cardholder (outside of the UK), we shall require the cardholder to complete a Letter of Authority expressly authorising the payment on behalf of another to our Company.

In addition, we require proof of identity of the cardholder and you will be asked to provide clear copies of both of the following:

Front & back of the card used for payment.
Passport copy of cardholder (photo page only)
Documents may be sent to us in one of the following ways:
Via email: customerservice@luxurycruiseandmore.com
In person or via post: 66 Park Way Ruislip Middlesex HA4 8NR

Following receipt of your above documents, we shall proceed with the booking and send you an E-Ticket / holiday confirmation within 24 hours (or sooner if your travel date is imminent). Once we have seen the documents, they will be destroyed.

The above documents must be sent to us within 24 hours of making the booking or if the booking is made with 24 hours need to send documents to us immediately. The reason for this deadline is to ensure that any fares booked do not expire and you are not, therefore, asked to pay a surcharge in the event of a fare change. If you are experiencing problems in sending us your documents within the stipulated period, please advise your travel consultant of this as a matter of priority and an extension will be made if possible. However, if you do not send us the requested documents within 24 hours and do not advise your travel consultant of this delay, your booking may be cancelled and a cancellation charge of £125.00 per passenger will be applied. If you decide to rebook with us, the cancellation charge against the original booking will not be waived against any new booking.

IMPORTANT MUST READ: in some cases, the E-Ticket / holiday documentation will already have been issued at the time of booking. This is due to your having chosen an instant-purchase or promotional fare at the time of booking. Such bookings will be issued immediately as otherwise the fare / holiday price may increase or the booking may be auto-cancelled but the E -Ticket / holiday documentation will not be released to you until the requested documentation is received by us. In cases where the documentation is not received by us and tickets / holiday documentation have been issued, a 100% cancellation charge will be applied. Fares are guaranteed only if fully paid and ticketed. Deposits secure booking but not the fare. Please reconfirm your reservation at least 72 hours before departure with the airline concerned. It is incumbent upon the client to check their passport, visa, transit visa, etc. for the itinerary booked as above. It is a strict condition of your booking that you comply with the above and that all the details on your booking and ticket(s), are checked against your invoice. Check in is 3 hours before departure. All deposits paid on the booking are strictly non-refundable. All travellers should be adequately insured. If our own insurance is not affected, we cannot be held responsible for any subsequent uninsured loss. Date changes not permitted. Please note there are no name changes permitted. Your booking carries a 100% cancellation fee and is fully non-refundable. We will endeavor to dispatch documents 14 days before departure.

8. CRUISES

Weather

We sell a wide range of destinations worldwide many of which feature a tropical climate where seasonal heavy rainfall, strong winds and tropical storms which may reach hurricane force can and do occur. Luxury Cruise & More are only able to offer general advice in terms of weather in a particular destination based on past data and cannot assume responsibility for actual weather conditions on arrival. Similarly, we are unable to accept liability for, make refunds, pay compensation for alternative arrangements or curtailed holidays as a result of such conditions.

A note on cruise itinerary changes: Ships itineraries are often designed a long time in advance. It does mean that the ports of call are subject to change. Cruise lines will do their utmost to stick to a planned itinerary though sometimes changes are unavoidable. More often than not, changes are considered to be ‘minor’. We will deem a change to be ‘significant’ when it is the case that the cruise line announce the change to be ‘significant’ and therefore all passengers receive the same rights of cancellation whether they booked via us or the cruise line directly. We are able to provide more information on your chosen cruise line’s policy in respect to itinerary changes upon your request.

Cruise lines periodically update their travel policies according to changes in the industry and wider world events.

In the interest of passenger safety, cruise lines may make changes to itineraries in accordance with the latest advice. Cruise ships will not travel to destinations that fall within an area where there is advice against travel. It’s also important to know that in the interest of the safety of guests and crew the cruise lines have worked at enhancing their procedures on board and there are increased restrictions and screenings at the ports. Please check the conditions of your cruise line on their website.

For more destination-specific advice and the latest travel advice, please check the official GOV.UK Foreign Travel Advice

9. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.

The information in this section is valid for British Citizens only. A valid passport is necessary for travel. Some countries require that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans, and arrange to renew your passport if necessary. Further information can be found at the UK Identity & Passport Service website – www.ips.gov.uk.

Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:

The child reaches the age of 16; or
The passport on which the child is included expires; or
The passport on which the child is included is replaced or an amendment results in the issue of a new passport

The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. Please note there are no name changes permitted.

If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.

It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the Department of Health’s website at www.dh.gov.uk and search for the destination you are visiting or speak to their GP.

Advance Passenger Information

All airlines are required to collect Advance Passenger Information from passengers before travel to or from Spain and the USA and certain other countries. You agree to supply this information to Luxury Cruise & More and consent to Luxury Cruise & More passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking). With the exception of Spain and the USA, this information can be provided locally.

If you are travelling to a country that requires Advance Passenger information, Luxury Cruise & More will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, Luxury Cruise & More will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.

If you are travelling to/from or via the USA, APIS information is required a minimum of 72 hours prior to departure. If you are booking within 72 hours APIS information will be required to complete the booking process. Many airlines inhibit the issuance of tickets to / from or via the USA without APIS information.
Failure to provide APIS information for flights to/from or via the USA may result in the airline cancelling your booking (both ticketed and un-ticketed) Luxury Cruise & More accepts no liability for any losses or additional costs you may incur.

ESTA

If you are travelling to or transiting through the US or Canada under the Visa Waiver Programme, it’s now compulsory for you to get online authorisation (an ESTA) before arriving at your departure airport. You must do this at least 72 hours before departure.

Customer Behaviour

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel your booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

Use of the Site

The Website is provided on an ‘as is’ and ‘as available’ basis. Luxury Cruise & More does not accept any liability in respect of your ability to access or use the Website at any time or any interruption in that access or use or any failure to complete any transaction. Luxury Cruise & More does not warrant that the Website is free from computer viruses or other properties that may cause loss or damage.

Information on the Site

Luxury Cruise & More offers all of the general information on the Website for purposes of guidance only. Please note that Luxury Cruise & More may at any time change any aspect of the Website or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Luxury Cruise & More does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

Luxury Cruise & More does not guarantee that information on the Website (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of cruise, hotel and other accommodation descriptions are fed directly to our Website by the Travel Supplier or the hotel’s itself.

Your Obligations

You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Website must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.

The Website and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Website may be made for personal, non-commercial use.

Denial of Access

Luxury Cruise & More reserves the right to deny access to the Website at any time without notice.

Links to Third Party Web Sites

The Website may contain hyperlinks to external web sites owned and operated by third parties. Luxury Cruise & More has no control over or association with such third party Websites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Luxury Cruise & More. You should direct any concerns regarding any external link to the Website administrator or webmaster of such Website.

Force Majeure

Luxury Cruise & More shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, ash cloud, riots, strikes, lockouts, terrorist attacks, or industrial action affecting Luxury Cruise & More or its suppliers.

Currency Converter

Currency rates quoted in the Website are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on checkout, the exchange rate may have changed since the time of booking.

Security Policy

Luxury Cruise & More uses secure technology in order to safeguard personal information and financial transactions.

ATOL

Your Financial Protection: When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

Flight and Flight inclusive package holidays shown are ATOL Protected by the Civil Aviation Authority under ATOL 11408. Not all holidays or travel services offered and sold by us will be protected by the ATOL scheme. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk or please contact us if you want to know more.

We or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Changes to Terms and Conditions

Luxury Cruise & More reserves the right to change or update the Terms and Conditions relating to use of the Website from time to time without prior notice to you. The current version of the Terms and Conditions will be displayed within the Website from the date on which any changes come into effect. Continued use of the Website following any changes to the Terms and Conditions shall constitute your acceptance of such changes

Governing Law

These terms and conditions form a contract between you and Luxury Cruise & More, which is governed by English law. You agree that any disputes will be dealt with in the English courts. The Website is offered to you by Luxury Cruise & More, whose registered office is at 66 Park Way Ruislip Middlesex HA4 8NR. All legal documents should be sent to this address. All correspondence regarding customer service should be sent to Luxury Cruise & More, 66 Park Way Ruislip Middlesex HA4 8NR.

Travel Insurance

Luxury Cruise & More strongly recommends that you take out travel insurance for any flights, cruises, holidays or Dynamic package holidays especially as there may be circumstances where neither Luxury Cruise & More nor the travel supplier can accept liability. You are required by EU law to have adequate travel insurance.